Refund Policy

At KINNECT our goal is to make your experience a great one. We understand that plans can change sometimes and our cancellation and refund policy is designed to be as friendly as possible. Here are the details.

• Full payment of your Pre-Employment Medical is required to guarantee your appointment.
• If you wish to cancel your appointment within 24 hours prior, you will be charged 50% of the total should you not reschedule the appointment.
• If you wish to cancel your appointment and provide us with more than 24 hours notice, you won’t be charged.
• On rare occasions we will need to cancel or postpone your appointment. We will do everything possible to ensure this does not occur, but if it does, you will be entitled to a full refund or an alternative appointment.

All refunds are subject to approval. Please allow 48 hours after requesting a refund for it to be processed. All reasonable requests for refund will be granted after it has been confirmed no fees or charges remain outstanding. All refunds are processed using the credit card that made the original payment, and a refund confirmation will be sent to the email used to make the original booking.

Should you have any concerns with our policy or your Pre-Employment Medical Assessment, you can speak with our team on 07 3999 9350 or email pep@kinnect.com.au.