KINNECT Services for Workers, Explained

Your employer or prospective employer sends KINNECT a referral. We then contact you by SMS, email or phone to collect your availability and find a suitable appointment. You are only booked once you receive a confirmation with the date, time and clinic details.

No. Workplace health assessments need a referral and the right clinician, equipment and paperwork, so they must be booked in advance.

Try opening the link in Google Chrome or Microsoft Edge, or on another device. If it still does not work, call 1300 546 632 and our bookings team can help. Any forms you cannot complete online can usually be completed at the clinic.

Not every clinic offers every test. You may need to visit a KINNECT Affiliate Clinic, radiology provider or pathology provider so all parts of your assessment can be completed. Check addresses, directions and parking information on our locations page.

Contact us as soon as possible on 1300 546 632. Changes and missed appointments may attract a fee charged to the organisation that booked you. Read our cancellation and reschedule policy for details.

Bring current government-issued photo ID, your glasses if you wear them, details of prescription and over-the-counter medicines taken in the past 14 days, and any recent specialist reports or medical clearance relevant to your assessment. Driving and rail medicals require your driver's licence.

Wear loose, comfortable clothing and enclosed shoes such as trainers. You may be asked to move, lift or use exercise equipment during a functional assessment.

Take medication as prescribed unless your doctor or booking instructions say otherwise. Most assessments do not require fasting. Avoid caffeine and energy drinks before your appointment because they can affect heart rate and blood pressure.

Please tell us before the appointment so a clinician can advise you. Call 1300 546 632 or use our contact page. We may need medical clearance to make sure testing is safe.

Bring a recent audiologist report if you have one. Standard hearing tests are completed without hearing aids. If you cannot remove yours, tell us before the appointment so specialist testing can be arranged.

Most appointments take between 15 minutes and 2 hours depending on the tests requested. If several providers are involved, allow extra travel and waiting time.

Your referral determines the tests. These may include a medical history review, vision, hearing, lung function, blood pressure, urine or breath testing, blood collection, X-ray, medical examination, or job-related lifting and movement tasks. Your clinician will explain each test and ask for your consent.

No. Clinics cannot safely supervise children while you are being assessed, so please arrange care before your appointment.

No. Appointments arranged by KINNECT, including linked radiology or pathology, are normally paid through the referral. If a provider asks you for payment, call us on 1300 546 632 before paying.

Depending on the tests, you may see a nurse, physiotherapist, exercise physiologist, psychologist or doctor. Assessments that require medical oversight are reviewed by qualified doctors. You can meet KINNECT's clinical leaders.

Some results need to be checked together, reviewed by a doctor or compared with earlier assessments. External tests such as blood work and X-rays also take time to arrive.

The organisation that arranged and paid for the assessment generally receives the work-related outcome. For some legislated medicals, different rules apply. If a clinician finds a health concern requiring follow-up, they will explain it to you. Read more in our consent and privacy guide.

Medical clearance means we need confirmation from your GP or specialist that a test is safe. Further review means our doctor needs more information before completing the assessment. We will tell you what is needed and what happens next.

Visit Resources Safety & Health Queensland (RSHQ) for official information about Queensland coal mine worker health assessments.

Your employer or another responsible organisation usually arranges monitoring based on the hazards and requirements relevant to your work. KINNECT will provide booking details if an appointment is required. Contact your employer or call 1300 546 632 if you are unsure which process applies.

Follow the instructions sent with your booking. Bring photo ID, glasses or hearing information if relevant, a list of medicines and any requested reports. Some tests have specific preparation, so contact us if the instructions are unclear rather than assuming you must fast or stop medication.

The referral and workplace exposure determine what is included. It may involve a health history, hearing or lung function testing, examination, pathology or other exposure-specific checks. The clinician will explain the relevant tests and seek your consent.

Information is handled according to the referral, your consent and any applicable legal requirements. The referring organisation may receive a work-related outcome or required report rather than every clinical detail. Ask the clinician what will be shared, and read our consent and privacy guide.

Results may be reviewed together, compared with earlier monitoring or considered under a specific scheme. KINNECT or the referring organisation will explain any required follow-up. Timing and next steps vary with the tests and regulatory requirements.

These programs are usually organised by your workplace and may be delivered onsite, online or in a group. Your employer or KINNECT will tell you when and where to attend. They are not automatically clinic medical appointments.

Follow the session instructions. Comfortable clothing and normal work footwear may be suitable for practical movement or manual-task sessions, while an ergonomic consultation may involve your usual workstation or vehicle. Tell the facilitator about restrictions that could affect safe participation.

A qualified facilitator may observe tasks, discuss risks, teach practical techniques or help adjust equipment and work habits. The format depends on the program and workplace; it is not a pass-or-fail medical assessment.

You can raise relevant safety concerns with the facilitator, but you do not need to disclose unrelated health information in a group. If individual clinical support is involved, the practitioner should explain consent and what information may be reported to the organisation.

You may be given practical actions, resources or a program schedule. Workplace-level recommendations may also be provided to the organisation. Any further individual support depends on what was arranged and should be discussed with the facilitator or your workplace contact.

A worker, employer, insurer, treating practitioner or another authorised party may initiate a referral, depending on the situation. KINNECT will explain who is involved and seek the information and consent needed before services proceed.

Bring any requested reports, your current treatment or work-capacity information and questions about your work tasks. Wear suitable clothing if movement may be discussed or assessed. Your appointment may be at a clinic, workplace, home or by telehealth, so check the details provided.

A rehabilitation consultant may discuss your recovery and goals, assess function or work demands, visit the workplace, and coordinate with relevant people. The support is tailored to the referral and does not guarantee a particular recovery or return-to-work outcome.

Your consultant should explain what information is relevant to coordination and reporting, who may receive it and where your consent is required. Reports commonly focus on function, work capacity and agreed plans. Read our consent and privacy guide and ask before sharing if anything is unclear.

Next steps may include an agreed plan, further assessment, communication with treating or workplace parties, job modifications or a review. They depend on your needs, progress, referral and consent, and your consultant will explain the proposed actions.

An employer, insurer, treating practitioner or other authorised party usually sends a referral describing the work-related questions for a specialist doctor. KINNECT will contact you with appointment details and explain any information requested.

Bring photo ID, your medication list and any requested medical reports, imaging or work information. Continue prescribed treatment unless your treating practitioner advises otherwise. Contact us before the appointment if you need accessibility or communication support.

The occupational physician may review your history and records, discuss your health and work, and perform a relevant examination. The doctor will explain the consultation and any consent needed. The scope depends on the referral questions.

The doctor should explain the purpose of the report and who is authorised to receive it. Work-relevant opinions may be provided to the referrer in line with the referral, consent and legal requirements. Read our consent and privacy guide or ask the doctor what will be included.

The physician may need to review records or test results before finalising an opinion. The referrer will generally coordinate workplace decisions or further action. Any clinical follow-up recommended for you will be explained, but timing and outcomes vary.

Access depends on the service. A workplace, insurer, treating practitioner or other authorised party may refer you, and some support may allow a different pathway. Contact KINNECT or the person who gave you the service details if you are unsure.

Check whether the session is in person or by telehealth and find a private place if joining remotely. Bring any requested information and think about concerns or goals you want to discuss. You do not need to rehearse answers.

A psychologist may discuss your experiences, symptoms, work and goals, use questionnaires or structured assessment, or provide counselling and practical strategies. The process varies between assessment, recovery support and workplace programs, and will be explained to you.

The psychologist should explain confidentiality, the purpose of the service, what may be shared with the referrer and any legal or safety-related limits before proceeding. The exact reporting arrangements vary. Ask questions and read our consent and privacy guide.

You may agree on further sessions, strategies, recommendations or another review. If the service includes a report, the psychologist will explain its purpose and intended recipients. Next steps depend on the service, referral, consent and your circumstances.