Website Privacy Policy

This notice describes the personal information KINNECT may collect when you visit kinnect.com.au, contact us, request information, make a referral, book an appointment or use another website feature. It is about website collection and does not replace the separate clinical consent information.

KINNECT may update this notice as our services and information practices change. The date above identifies the version currently displayed.

Depending on how you use the site, we may receive:

• contact and identity details such as your name, email address, phone number and organisation;
• details you choose to include in an enquiry, referral, quote request or appointment request;
• booking, service and correspondence details needed to respond to you; and
• technical information such as browser, device, approximate location, pages visited and interaction time, where enabled by the site or your browser.

Please do not put health information or other sensitive information into general enquiries or the website chat. Where a service requires health information, we provide separate information and consent steps. We collect only information reasonably needed for the relevant request or service, or that you choose to provide.

We may use website information to:

• respond to enquiries, referrals and requests for information;
• arrange, administer and communicate about appointments or services;
• provide, maintain and improve this website and its accessibility;
• manage security, prevent misuse and keep records of communications; and
• send marketing where permitted and where you have chosen to receive it, with a way to opt out.

KINNECT does not use information collected through this website to make solely automated decisions about you. Any use of AI or automated assistance is limited to the relevant website interaction; do not provide health details in chat.

We may share information with KINNECT personnel and contractors who need it to respond to you or deliver the requested service, and with providers that support website hosting, communications, booking, analytics, payment or other operations. We do not sell personal information.

The exact providers, processing locations, contract terms and safeguards for each website feature are still being inventoried and require privacy-owner confirmation. We therefore do not claim that any particular provider, certification, retention setting or data-residency arrangement applies. Before submitting sensitive information, check the notice shown for that service or contact us.

We have not made a blanket claim that information stays in Australia. Some providers may process or store information overseas; the locations and applicable safeguards remain unresolved for some services and will be documented when verified.

The website may use cookies or similar technologies that are necessary for page operation, security, preferences and form or session functionality. Some pages may also offer analytics or other optional technologies. Their availability and settings can change as services are reviewed.

Optional analytics or advertising technologies should not be treated as enabled without the applicable choice or permission. You can manage cookies through your browser and, where provided, the site's consent controls. Blocking cookies may affect site features. We do not make a claim of cross-device profiling in this notice.

We keep personal information only for as long as reasonably needed for the purpose collected, ongoing service administration, dispute handling, record keeping or other applicable requirements. There is no single retention period for every website interaction. We will securely delete or de-identify information when it is no longer needed, where practicable and appropriate.

We use reasonable administrative, technical and organisational measures designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No online transmission or storage method can be promised to be completely secure, and this notice does not claim a particular certification, platform, encryption level or monitoring service.

You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate or incomplete. We may need to verify your identity and may need to consider applicable limits before responding. You may also withdraw optional marketing consent by using the unsubscribe link or contacting us.

To raise a privacy concern, please contact us first using the details below. We will review and respond to your concern. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) through its privacy complaints page.

Privacy questions, access and correction requests can be sent to:

For clinical consent questions, please see the Consent & Privacy page.