On the Day of Your KINNECT Medical Appointment

Complete your medical history questionnaire and any other paperwork using the link sent to you by email or SMS.

If you cannot complete it beforehand, you can use an iPad when you arrive at the clinic.

Most pre-employment assessments do not require fasting. If your booking confirmation specifically asks you to fast, follow those instructions. Otherwise, eat normally and stay well hydrated, especially if your assessment includes a urine sample or fitness test.

Avoid caffeine for the few hours before your appointment. Coffee, tea and energy drinks can raise your heart rate and blood pressure, which may affect your results.

Yes. Take your usual medication as prescribed unless your doctor has told you otherwise.

Bring the medication details listed in the What do I need to bring? section so we can record them accurately.

Unfortunately, no. The clinic environment is not safe for children, and we cannot supervise them while you are being assessed.

Please arrange care before your appointment. If a child arrives with you, your appointment cannot go ahead.

You are welcome to bring a support person to the clinic. They can sit with you in the waiting area and, depending on the test and the room, may be able to be with you during parts of the assessment. Let reception know when you arrive.

Please let our bookings team know as soon as possible so we can make sure the clinic location, room and tests are set up to suit your needs. Call 1300 546 632 or send a general enquiry.

If you are feeling unwell, have flu-like symptoms or have tested positive for COVID-19, call 1300 546 632 to reschedule before attending.

Follow the screening instructions supplied for your booked clinic. Affiliate clinics may have their own requirements.

If you have had recent surgery, an injury or are recovering from illness, call 1300 546 632 before your appointment. Our team can review your situation and let you know whether to proceed or wait until you have recovered.

Bring any medical clearance relating to surgery you have had in the last six months. If clearance is requested during your assessment, the letter you receive will explain what to do next.

Call 1300 546 632 or request a cancellation or reschedule as early as possible. Submitting a reschedule request does not confirm a new booking.

Read the cancellation and reschedule policy for the applicable terms.

Call 1300 546 632 or send a general enquiry. To change an appointment, use the separate cancellation or reschedule request.

Bring these five essentials:

• Photo ID.
• A copy of any prescriptions you currently take.
• Details of any prescription or over-the-counter medication you have taken in the last 14 days, including its name, dose and when you last took it.
• Your glasses, if you wear them. If you cannot remove your contact lenses, bring saline and a contact lens case.
• Any medical clearance relating to surgery you have had in the last six months.

Bring one of these forms of government-issued photo ID:

• Driver's Licence, including a Digital Driver's Licence (preferred).
• Proof of Age card.
• Government-issued Student ID.
• Valid Australian Passport.

You must bring your Driver's Licence if you are booked for a Rail Medical or Commercial/Dangerous Goods Drivers Medical, or if your role involves driving.

Wear:

• Closed-in shoes, such as trainers or joggers. Do not wear thongs or sandals.
• Loose, comfortable clothing that you can move easily in.
• Suitable underwear, as you may be asked to remove outer clothing for parts of the examination.

Please wear your glasses to the appointment. If you wear contact lenses, remove them before you arrive and wear glasses instead if possible. Otherwise bring saline and your contact lens case so you can remove them at the clinic.

Bring an audiologist report from within the last 12 months. Your hearing test will be performed without your hearing aids, and we will give you a clean, safe place to store them during testing.

If you cannot remove your hearing aids, tell us before your appointment so we can arrange specialist audiology testing. A standard hearing test cannot be completed while you are wearing hearing aids.

For KINNECT clinics, visit Our Locations for the address, directions and parking information for your clinic.

If you are booked at a KINNECT Affiliate Clinic and need help finding it, call 1300 546 632.

No. Any appointment KINNECT books for you, including radiology and pathology, is paid for using the biller code on your referral.

If anyone asks you to pay, do not hand over money. Call us straight away on 1300 546 632.

Follow the screening instructions supplied for your booked clinic. If you are attending a KINNECT Affiliate Clinic, follow that clinic's screening rules.

If you are unwell, call us before attending. See illness guidance.

Your assessment may take from 15 minutes to about two hours, depending on the tests required.

If you have appointments at multiple clinics, allow most of the day. For a more specific estimate, call our customer service team on 1300 546 632.

The tests depend on your assessment. Common tests include:

• Audiometry (hearing).
• Vision testing.
• Urinalysis.
• General medical examination.
• Medical history review.
• Instant urine drug and breath alcohol screening.
• Spirometry (lung function).
• Blood pressure and heart rate.
• Blood test.
• Chest X-ray.

Some assessments include functional tasks that reflect the demands of the role, such as lifting, carrying, grip strength or treadmill work.

An exercise physiologist or physiotherapist will explain each task before you start. You can stop or take a break at any time.

Before testing begins, we will explain what is involved and ask for your consent. You can ask questions or stop at any time.

Read our guide to consent and privacy at KINNECT for more information.

A KINNECT doctor reviews the assessment before results are issued. Read the candidate explanation of results on the day and risk ratings.

Read the candidate results guidance, including the separate rules for legislative medicals. Our consent and privacy guide explains information sharing and access.

Sometimes we cannot safely complete a test because of something identified during your assessment, such as raised blood pressure, recent surgery or an injury.

We may ask you to get clearance from your GP before the test is rescheduled. The letter you receive on the day will explain what to do next.

After your assessment, we will text you a short feedback form. Your feedback helps us improve.

If you would prefer to speak with someone, call 1300 546 632.