Legal & Policies

Cancellation & Reschedule Policy

Cancellation and reschedule terms for KINNECT appointments and services.

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Policy scope

KINNECT’s services are governed by the following Cancellation and Reschedule Policy. If you hold a current service level agreement with KINNECT, please refer to cancellation and reschedule terms and conditions within your agreement.

Pre-Employment & Health Surveillance Services (KINNECT Clinic or Affiliate Clinic based)

Pre-Employment & Health Surveillance Services cancellation and reschedule fee schedule
Outcome	Notice Period	KINNECT Clinic	Affiliate Clinic	Split Appointments*
Cancelled	Within 1 business day of appointment	100% of Fee	100% of Fee	100% of Fee
Cancelled	Failure to attend appointment	100% of Fee	100% of Fee	100% of Fee
Cancelled	Between 1 and 3 business days of appointment	50% of Fee	50% of Fee	50% of Fee
Cancelled	>3 business days of appointment	$25 Fee	$25 Fee	$25 Fee
Rescheduled	Within 1 business day of appointment	$25 Fee	50% of Fee	50% of Fee
Rescheduled	Between 1 and 3 business days of appointment	$25 Fee	$25 Fee	$25 Fee
Rescheduled	>3 business days of appointment	No Fee	No Fee	No Fee

*Split Appointments = When a candidate requires appointments at both a KINNECT Clinic and an Affiliate Clinic

Project Services (Onsite)

Project Services (Onsite) cancellation and reschedule fee schedule
Outcome	Notice Period	Fee
Cancelled	Within 5 business days of scheduled service	100% Fee
Cancelled	Failure to attend scheduled service	100% of Fee
Cancelled	>7 business days to scheduled service	75% of Fee
Rescheduled	Within 1 business day of scheduled service	100% of Fee
Rescheduled	Between 1 and 7 business days of scheduled service	75% of Fee
Rescheduled	>7 business days to scheduled service	50% of Fee

* In the instance where flights/accommodation have been organised, all costs relating to the changing or cancelling of flights will be the responsibility of the client

Employer Funded Workplace Rehabilitation & Occupational Medicine Services

Employer Funded Workplace Rehabilitation & Occupational Medicine Services cancellation and reschedule fee schedule
Outcome	Notice Period	Fee
Cancelled	Within 1 business day of appointment	100% of Fee
Cancelled	Failure to attend appointment	100% of Fee
Cancelled	Between 1 and 3 business days of appointment	50% of Fee
Cancelled	>3 business days of appointment	$75 Fee
Rescheduled	Within 1 business day of appointment	75% of Fee
Rescheduled	Between 1 and 3 business days of appointment	50% of Fee
Rescheduled	>3 business days of appointment	$75 Fee

* In the instance where flights/accommodation have been organised, all costs relating to the changing or cancelling of flights will be the responsibility of the client

KINNECT GUARANTEE – CANCELLATIONS & POSTPONEMENTS

If on the rare occasion KINNECT need to cancel or postpone the delivery of services previously confirmed, it is our guarantee that an alternative time be offered at no additional charge and/or a full refund given.

Questions about a cancellation or reschedule?

Our friendly team is happy to help. Give us a call or send a message.