The questions we get asked most often.
Pick the audience that fits and we'll surface the answers KINNECT gets asked most often. Need something more specific? Contact our team online or call us.
The short version
KINNECT's FAQs answer the questions we get asked most often by workers, candidates and employers — covering pre-employment medicals, health surveillance, occupational medicine appointments and what to expect on the day. Pick the audience that fits, browse the inline answers, or chat with our team on 1300 546 632.
Browse FAQs by audience.
- For Candidates
Pre-Employment Medical FAQs
Everything candidates need to know about a Pre-Employment Medical or Functional Assessment with KINNECT.
See questions - For Workers
Health Surveillance FAQs
Plain-English answers for workers booked in for a baseline or periodic Health Surveillance assessment.
See questions - For Workers
Occupational Medicine FAQs
What happens before, during and after your appointment with a KINNECT Occupational Physician.
See questions - For Workers
On the Day of Your Appointment
What to bring, what to wear and what happens during your KINNECT medical appointment.
See questions - For Workers
Workers' Frequently Asked Questions
General worker FAQs and the Ask an Expert hub — pulling together advice from our broader clinical team.
See questions
Pre-Employment Medical FAQs
Everything candidates need to know about a Pre-Employment Medical or Functional Assessment with KINNECT.
Open the full FAQBeforeHow is my appointment booked in?+
BeforeCan I just walk in without booking?+
BeforeWhat ID do I need to bring?+
BeforeWhat other paperwork do I need?+
BeforeDo I need to fast or avoid caffeine?+
BeforeShould I take my regular medications?+
Health Surveillance FAQs
Plain-English answers for workers booked in for a baseline or periodic Health Surveillance assessment.
Open the full FAQGeneral questions on Health SurveillanceWhat is Health Surveillance?+
Health Surveillance (sometimes called Health Monitoring) is a regular check designed to spot early changes in your health caused by exposure to certain workplace hazards. This can include:
- Asbestos
- Scheduled chemicals, including inorganic lead
- Any other hazardous chemical with a recognised test for exposure or health effects
General questions on Health SurveillanceWhen is Health Surveillance required?+
By law, your employer must arrange Health Surveillance if all three of these apply:
- You use, handle, generate or store hazardous chemicals.
- The work is ongoing rather than a one-off.
- There is a real risk to your health from that exposure.
General questions on Health SurveillanceHow often will I have to do it?+
Most workers have a baseline assessment first (usually at pre-employment) so we know your starting point. After that, you are checked at regular intervals set by the supervising doctor — the frequency depends on the chemical and your level of exposure. An Exit Medical is also recommended when you stop working with the substance.
General questions on Health SurveillanceWho supervises KINNECT's Health Surveillance assessments?+
The law requires Health Surveillance to be carried out by, or under the supervision of, a registered medical practitioner with experience in health monitoring. KINNECT employs Occupational & Environmental Physicians and a team of Occupational Health Doctors who oversee every assessment. Meet our clinical team.
General questions on Health SurveillanceWhen do I need to give a blood or urine sample for a hazardous substance test?+
Each chemical has its own ideal testing window — give a sample at the wrong time and the result will not reflect your real exposure. We have a guide that lists the correct timing for each substance so you know exactly when to provide your sample. Read the biological exposure window guide.
Occupational Medicine FAQs
What happens before, during and after your appointment with a KINNECT Occupational Physician.
Open the full FAQGeneral questions about Occupational MedicineWhat assessment might I see a KINNECT Doctor for?+
You could see a KINNECT Doctor for one of our Occupational Medicine services, including:
- Independent Medical Examination (IME)
- Fitness for Duty assessment
- A general Occupational Medicine consultation
Find out more about our Occupational Medicine services.
General questions about Occupational MedicineDo I attend in person?+
Depending on your location, you will either see the KINNECT Doctor in person at one of our clinics, or via Telehealth. Your appointment letter will confirm where and how you will attend. Not sure? Check the Our Locations page or call us on 1300 546 632.
General questions about Occupational MedicineWho will I see?+
If you are referred to KINNECT for an Occupational Medicine service, you will see one of two types of doctor:
- An Occupational Physician (full name Occupational & Environmental Physician) — a consultant specialist who advises on how the work environment can affect employees' health, and how their health can affect their ability to work safely. They are experts in injury management and the health risks of common chemicals and hazardous substances. Occupational Physicians are qualified through the Australasian Faculty of Occupational and Environmental Medicine.
- A Senior Occupational Health Doctor — a doctor with considerable experience in Occupational Health, focused on helping people stay safe at work and recover from physical or psychological injury or illness. KINNECT's Occupational Health Doctors are all General Practitioners as a minimum, with many having completed additional training in Occupational Medicine. They are registered with The Royal Australian College of General Practitioners (RACGP).
General questions about Occupational MedicineWhy have I been booked in for an appointment with a KINNECT Doctor?+
Many of the workers we see aren't sure why they have been referred. Employers usually refer workers to us when they want an expert opinion on a person's health and work. Everyone's situation is different, but our Doctors often see workers who:
- Have been off work with an injury or illness for a considerable time
- Are experiencing a complex injury or illness, or set-backs in their recovery and return to work
- Are suspected to have, or are experiencing, a new medical issue and need guidance about how to keep working safely
- Have had an incident at work that has impacted their health and work
We think it is important you know why you have been referred before your appointment. If you are unsure, please ask your employer for as much detail as possible.
Before your appointmentWhat happens before my appointment?+
You should receive a letter from your employer confirming the time and location of your appointment. Our team will then contact you to complete a few forms — usually a consent form and a medical history questionnaire — before the day.
On the Day of Your Appointment
What to bring, what to wear and what happens during your KINNECT medical appointment.
Open the full FAQPrepare for your appointmentWhat should I do before my appointment?+
Complete your medical history questionnaire and any other paperwork using the link sent to you by email or SMS.
If you cannot complete it beforehand, you can use an iPad when you arrive at the clinic.
Prepare for your appointmentCan I eat and drink normally?+
Yes. Eat normally and stay well hydrated, especially if your assessment includes a urine sample or fitness test.
Avoid caffeine for the few hours before your appointment. Coffee, tea and energy drinks can raise your heart rate and blood pressure, which may affect your results.
Prepare for your appointmentShould I take my regular medication?+
Yes. Take your usual medication as prescribed unless your doctor has told you otherwise.
Bring the medication details listed in the What do I need to bring? section so we can record them accurately.
Prepare for your appointmentCan I bring my children?+
Unfortunately, no. The clinic environment is not safe for children, and we cannot supervise them while you are being assessed.
Please arrange care before your appointment. If a child arrives with you, your appointment cannot go ahead.
What to bring and wearWhat do I need to bring?+
Bring these five essentials:
- Photo ID.
- A copy of any prescriptions you currently take.
- Details of any prescription or over-the-counter medication you have taken in the last 14 days, including its name, dose and when you last took it.
- Your glasses, if you wear them. If you cannot remove your contact lenses, bring saline and a contact lens case.
- Any medical clearance relating to surgery you have had in the last six months.
Workers' Frequently Asked Questions
General worker FAQs and the Ask an Expert hub — pulling together advice from our broader clinical team.
Open the full FAQContact us — we're here to help.
Send an enquiry to the right team, or call us directly.
