Credit Account Terms and Conditions

KINNECT’s payment terms for workplace rehabilitation services are 30 days net, unless formally negotiated otherwise.

So that you can keep on top of your credit account, our Finance Team will issue you with a Statement of Account on the 7th and 21st day of each month.

If there has been a mistake made by your organisation which requires us to reissue your invoice, the terms of the original invoice will continue to apply.

Purchases made by your organisation under this account are 100% your company’s liability. KINNECT will not reissue invoices to third parties, nor are we able to extend payment terms to allow third parties to pay the purchaser.

If your invoice becomes overdue, our Finance Team will contact you by phone and email to request payment. If payment or a payment date is still not received, this will be escalated to our Finance Manager.

If the invoice remains unpaid, it will be escalated to our Chief Finance Officer and a stop credit placed on your account.

If you are late paying your account, fees will apply. Late fees are incurred when accounts are not paid within your agreed payment terms. These penalties include a late fee at 10% on all overdue invoices.

The late fee is sent in the form of a single invoice on the first business day of the following month. The late fee invoice will be sent with a Statement of Account as supporting evidence of the calculation.

Additional late fees will be incurred for every month the account remains unpaid.

KINNECT reserves the right to suspend your credit account with us if overdue accounts remain unpaid. We don’t take this step lightly and you will have received regular communication from us about your invoice before we do this.

Where your account has been identified for suspension, our Finance Director will review the circumstances of your invoice and take into consideration any information you’ve given us about the payment.

If we decide to suspend your credit account, you will receive formal notice of suspension via phone and email.

During suspension, your company will not be able to:

• Access our online booking portal, Carelever.
• Make any new referrals.
• Access any historical data within the Carelever platform.

KINNECT will also not:

• Provide any results and/or reports that are due.

While your account is suspended, your company will be able to make pre-paid bookings only via kinnect.com.au using a credit or debit card. The results of bookings made via pre-payment will be issued to you as per our normal processes.

When payment is made in full, we will lift the suspension and issue any results and reports that have been withheld.

We reserve the right to review your payment history before agreeing to reinstate the credit facility on your account and your full access to Carelever.

Any queries of an administrative nature regarding an invoice, such as purchase orders, invoice dates or contact details, must be communicated by email to accountsreceivable@kinnect.com.au.

Any technical or service-delivery queries should be directed to your Account Manager or KINNECT contact. If you do not have their details, use our contact page.

Bank

Westpac Bank

BSB

034072

Account

172632

Account name

KINNECTY Pty Ltd

Remittances

remittances@kinnect.com.au