ResHealth: We’re ready for 01 April
Chief Customer Officer, Clark Hopley, discusses the imminent changes for ResHealth, KINNECT’s transition plans and why he’s feeling positive about the challenges ahead.
For many months now, our team have been busily working behind the scenes to prepare for a big change. In case you’ve missed it, Qld Coal Miners Workers Health Assessments are headed to a new online system called ResHealth.
From 01 April, all CMWHS will need to be initiated in ResHealth. While going paper-free is not exactly a big deal for us (we’ve been doing it this way for years!), it does mean some rather large changes to the way our team need to do things and changes to how employers and employees need to act in the future.
Our goal is for a smooth transition. We prepared as much as possible for the changes headed our way and we’re ready to help our clients with a smooth transition too.
Our preparations so far
Clark Hopley is KINNECT’s Chief Customer Officer
Thanks to our team testing every possible scenario and outcome, Carelever forms has been adapted for the new interactions with ResHealth so we can hit the ground running. Our online Help Centre for customers now features an entire section devoted to ResHealth. We’ve also done training sessions with our top CMWHS clients to walk them through the changes.
The feedback from our discovery sessions has been positive with many customers realising that the changes aren’t as big as they might have imagined.
Challenge one: Digital literacy
Over the coming months, thousands of employees and candidates will be going through the new system for the first time. For them, it’s going to be quite different.
Employees will need to register for a QGov account before they can verify their information on ResHealth. This is going to be a challenge for some people. We’ve been encouraging all our clients to be proactive in providing support to individuals that need support with digital literacy and to tap into the resources provided by RSHQ.
Challenge two: Employee behaviour change
For our CMWHS appointments to work efficiently, employees/candidates will need to complete their section of the health assessment prior to their appointment. This is to avoid situations (and the associated costs) where appointments need to be rescheduled as the paperwork in incomplete.
It’s important that employees and candidates understand what they have to do differently and how the changes affect them. With this in mind, we’ve created some communication templates for our clients to help explain the changes to employees and candidates and encourage completion of their information on ResHealth.
Challenge three: Employers that aren’t quite ready
While we are confident we are ready to go, there will be some small businesses and contractors who don’t book CMWHS frequently and may still not be set up and ready to go. If you’re reading this and you’re one of the few that aren’t registered yet and you need to book a CMWHS after 01 April, expect some delays! Better still, prioritise getting your company set up on ResHealth, just in case!
What’s next?
For now, the countdown to 01 April continues. Will there be still be some surprises when the ResHealth transition deadline rolls around next month? Probably. But I’m confident that the ground work we’ve done will prepare us for whatever comes our way!
KINNECT would like to thank our highly skilled team who have been working hard pave the way for our ResHealth transition. Thank you to Sharon Marsh, Kaitlan Barnham, Dr Graeme Edwards, Dr David Parker, Clark Hopley, Nicholas Munro and Courtney Hargrave.
