How Onsite Injury Management with KINNECT Works

Our on-site injury management service is designed to help you fill a gap between recruitment, cover long-term leave or help you manage any incident or organisational change that requires in-house injury management expertise.

Your appointed KINNECT advisor will manage all aspects of injury management, including liaising with all stakeholders, managing treatment and rehabilitation needs, return to work procedures and supporting independence with activities of daily living.

Injury Management Principles Underpinning our Approach:

Over two decades of providing workplace rehabilitation and return to work services in multiple industries, we’ve developed a series of key principles that we believe influence the successful rehabilitation of a worker, the insurer’s management of the claim and the employer’s logistical and financial outcomes. These include:

• educating injured workers on the nature of their injury and the appropriate rehabilitation, management and return-to-work progression;
• regularly communicating with all stakeholders to ensure issues are addressed as early as possible;
• liaising with other allied health professionals and medical practitioners on the case to ensure that consistent messages are provided to the injured worker;
• regularly updating the insurer and employer to make them aware of the injured worker’s progress and any challenges or barriers that have been identified; and
• actioning referrals, communications and report/plan submissions promptly to maintain continuity of care and ensure return to work goals are achieved in a timely way.

In addition to providing injury management services that adhere to these principles, KINNECT’s advisors are particularly experienced in handling challenging files with complex compliance issues and negotiation requirements.

On Call Injury Management Service

KINNECT offer a priority on-call injury management service available 24/7 to ensure continued care and management of your workforce at all times.

If a Return to Work Coordinator (RTWC) is contacted following a worker’s injury, they will:

• meet the injured worker and accompany them to their first doctor’s appointment or review; and
• follow internal injury management guidelines and processes, and communicate promptly with all relevant parties to ensure a sustainable outcome for the worker in question.

If an injured worker insists on seeking treatment from a medical practitioner of their choice (as is allowed in WA), our RTWC will:

• accompany the worker to this appointment to ensure work demands are accurately presented, appropriate return to work options such as suitable, restricted or alternative duties are discussed, and doctor-imposed work restrictions are thoroughly considered and understood.

If an employee is injured at work and requires off-site medical review or treatment KINNECT’s RTWC will:

• Contact the employee immediately and explain the injury management process.
• Advise the employee of their rights and responsibilities under the Workers’ Compensation Act and, if required, provide them with a Workers’ Compensation Claim Form.
• Obtain the employee’s authority to obtain and release information (verbally and signed consent).
• Conduct an initial assessment and determine capacity to work, and then communicate estimated time frames for return to work to the employee’s supervisor and site representatives.
• Communicate with the treating medical practitioner to share/obtain information relevant to planning for a safe return to work.
• Advise the compensation insurer of a potential new claim and forward the signed Workers’ Compensation Form, First Medical Certificate and the Employer Report within 3 days of receipt.
• Maintain regular contact with employee and keep case files detailing discussions and communication.
• Facilitate the development of a formal SDP by liaising with the employee, the supervisor, and the treating medical practitioner to determine suitable duties and outline work restrictions that will be included in the SDP.
• Conduct an SDP case meeting with the key parties to discuss and sign the SDP and outline each individual’s respective roles and responsibilities.
• Communicate progress with supervisors and the treating medical practitioner and initiate modifications or changes to the SDP based on feedback provided by key parties.
• Where a return to work is difficult or unlikely, initiate referral to an Occupational Physician or approved WRP for assistance.
• Close the case once the employee has successfully completed the return to work program and has been deemed by the medical practitioner to be fit for normal duties.

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