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From Hire to Retire

And everything in between.

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Cancellation & Reschedule Policy

KINNECT’s services are governed by the following Cancellation and Reschedule Policy. The policy details were updated in October 2020. If you hold a current service level agreement with KINNECT, please refer to cancellation and reschedule terms and conditions within your agreement.

 

Pre-Employment & Health Surveillance Services (KINNECT Clinic or Affiliate Clinic based)

 Notice PeriodKINNECT ClinicAffiliate Clinic
CancelledWithin 1 day of appointment 100% of Fee 100% of Fee
Failure to attend appointment 100% of Fee 100% of Fee
Between 1 and 3 days of appointment 50% of Fee 50% of Fee
>3 days of appointment $0 Fee $50 Fee
RescheduledWithin 1 day of appointment $50 Fee50% of Fee
Between 1 and 3 days of appointment $50 Fee$50 Fee
>3 days of appointment $0 Fee$0 Fee

 

Project Services (Onsite)

 Notice PeriodFee
CancelledWithin 1 day of scheduled service100% Fee
Failure to attend scheduled service100% of Fee
Between 1 and 3 days of scheduled service75% of Fee
>3 days to scheduled service$75 Fee
RescheduledWithin 1 day of scheduled service75% of Fee
Between 1 and 3 days of scheduled service50% of Fee
>3 days to scheduled service$75 Fee
* In addition to costs already incurred for any applicable flights, accommodation and travel expenses 

 

Employer Funded Workplace Rehabilitation Services

 Notice PeriodFee
CancelledWithin 1 day of appointment 100% of Fee
Failure to attend appointment 100% of Fee
Between 1 and 3 days of appointment 50% of Fee
>3 days of appointment $75 Fee
RescheduledWithin 1 day of appointment 75% of Fee
Between 1 and 3 days of appointment 50% of Fee
>3 days of appointment $75 Fee
* In addition to costs already incurred for any applicable flights, accommodation and travel expenses 

 

KINNECT GUARANTEE – CANCELLATIONS & POSTPONEMENTS 

If on the rare occasion KINNECT need to cancel or postpone the delivery of services previously confirmed, it is our guarantee that an alternative time be offered at no additional charge and/or a full refund given.  

 

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