Cancellation & Reschedule Policy

KINNECT’s services are governed by the following Cancellation and Reschedule Policy. The policy details were updated in September 2020.

Pre-Employment & Health Surveillance Services (Clinic-based)

	Notice Period	KINNECT Clinic	Affiliate Clinic
Cancelled	Within 1 day of appointment	100% of Fee	100% of Fee
	Failure to attend appointment	100% of Fee	100% of Fee
	Between 1 and 3 days of appointment	50% of Fee	50% of Fee
	>3 days of appointment	$0 Fee	$50 Fee
Rescheduled	Within 1 day of appointment	$50 Fee	50% of Fee
	Between 1 and 3 days of appointment	$50 Fee	$50 Fee
	>3 days of appointment	$0 Fee	$0 Fee

Project Services (onsite)

	Notice Period	Fee
Cancelled	Within 1 day of appointment	100% Fee
	Failure to attend appointment	100% of Fee
	Between 1 and 3 days of appointment	75% of Fee
	>3 days to appointment	$75 Fee
Rescheduled	Within 1 day of appointment	75% of Fee
	Between 1 and 3 days of appointment	50% of Fee
	>3 days to appointment	$75 Fee

* In addition to costs already incurred for any applicable flights, accommodation and travel expenses

Employer Funded Workplace Rehabilitation Services

	Notice Period	Fee
Cancelled	Within 1 day of appointment	100% of Fee
	Failure to attend appointment	100% of Fee
	Between 1 and 3 days of appointment	50% of Fee
	>3 days of appointment	$75 Fee
Rescheduled	Within 1 day of appointment	75% of Fee
	Between 1 and 3 days of appointment	50% of Fee
	>3 days of appointment	$75 Fee

* In addition to costs already incurred for any applicable flights, accommodation and travel expenses

KINNECT GUARANTEE – CANCELLATIONS & POSTPONEMENTS

If on the rare occasion KINNECT need to cancel or postpone the delivery of services previously confirmed, it is our guarantee that an alternative time be offered at no additional charge and/or a full refund given.