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From Hire to Retire

And everything in between.

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Helping People

Be healthy safe and productive at work.

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Partnering with Businesses

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Come for the Challenges

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Cancellation & Reschedule Policy

KINNECT’s services are governed by the following Cancellation and Reschedule Policy. If you hold a current service level agreement with KINNECT, please refer to cancellation and reschedule terms and conditions within your agreement.

 

Pre-Employment & Health Surveillance Services (KINNECT Clinic or Affiliate Clinic based)

 Notice PeriodKINNECT ClinicAffiliate Clinic
CancelledWithin 1 business day of appointment 100% of Fee 100% of Fee
Failure to attend appointment 100% of Fee 100% of Fee
Between 1 and 3 business days of appointment 50% of Fee 50% of Fee
>3 business days of appointment $0 Fee $50 Fee
RescheduledWithin 1 business day of appointment $50 Fee50% of Fee
Between 1 and 3 business days of appointment $50 Fee$50 Fee
>3 business days of appointment $0 Fee$0 Fee

 

Project Services (Onsite)

 Notice PeriodFee
CancelledWithin 5 business days of scheduled service100% Fee
Failure to attend scheduled service100% of Fee
>7 business days to scheduled service75% of Fee
RescheduledWithin 1 business day of scheduled service100% of Fee
Between 1 and 7 business days of scheduled service75% of Fee
>7 business days to scheduled service50% of Fee
* In the instance where flights/accommodation have been organised, all costs relating to the changing or cancelling of flights will be the responsibility of the client

 

Employer Funded Workplace Rehabilitation & Occupational Medicine Services

 Notice PeriodFee
CancelledWithin 1 business day of appointment 100% of Fee
Failure to attend appointment 100% of Fee
Between 1 and 3 business days of appointment 50% of Fee
>3 business days of appointment $75 Fee
RescheduledWithin 1 business day of appointment 75% of Fee
Between 1 and 3 business days of appointment 50% of Fee
>3 business days of appointment $75 Fee
* In the instance where flights/accommodation have been organised, all costs relating to the changing or cancelling of flights will be the responsibility of the client

 

KINNECT GUARANTEE – CANCELLATIONS & POSTPONEMENTS 

If on the rare occasion KINNECT need to cancel or postpone the delivery of services previously confirmed, it is our guarantee that an alternative time be offered at no additional charge and/or a full refund given.  

 

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