Cancellation & Reschedule Policy
KINNECT’s services are governed by the following Cancellation and Reschedule Policy. If you hold a current service level agreement with KINNECT, please refer to cancellation and reschedule terms and conditions within your agreement.
Pre-Employment & Health Surveillance Services (KINNECT Clinic or Affiliate Clinic based)
| Notice Period | KINNECT Clinic | Affiliate Clinic | Split Appointments* | |
|---|---|---|---|---|
| Cancelled | Within 1 business day of appointment | 100% of Fee | 100% of Fee | 100% of Fee |
| Failure to attend appointment | 100% of Fee | 100% of Fee | 100% of Fee | |
| Between 1 and 3 business days of appointment | 50% of Fee | 50% of Fee | 50% of Fee | |
| >3 business days of appointment | $25 Fee | $25 Fee | $25 Fee | |
| Rescheduled | Within 1 business day of appointment | $25 Fee | 50% of Fee | 50% of Fee |
| Between 1 and 3 business days of appointment | $25 Fee | $25 Fee | $25 Fee | |
| >3 business days of appointment | No Fee | No Fee | No Fee |
*Split Appointments = When a candidate requires appointments at both a KINNECT Clinic and an Affiliate Clinic
Project Services (Onsite)
| Notice Period | Fee | |
|---|---|---|
| Cancelled | Within 5 business days of scheduled service | 100% Fee |
| Failure to attend scheduled service | 100% of Fee | |
| >7 business days to scheduled service | 75% of Fee | |
| Rescheduled | Within 1 business day of scheduled service | 100% of Fee |
| Between 1 and 7 business days of scheduled service | 75% of Fee | |
| >7 business days to scheduled service | 50% of Fee |
Employer Funded Workplace Rehabilitation & Occupational Medicine Services
| Notice Period | Fee | |
|---|---|---|
| Cancelled | Within 1 business day of appointment | 100% of Fee |
| Failure to attend appointment | 100% of Fee | |
| Between 1 and 3 business days of appointment | 50% of Fee | |
| >3 business days of appointment | $75 Fee | |
| Rescheduled | Within 1 business day of appointment | 75% of Fee |
| Between 1 and 3 business days of appointment | 50% of Fee | |
| >3 business days of appointment | $75 Fee |
KINNECT GUARANTEE – CANCELLATIONS & POSTPONEMENTS
If on the rare occasion KINNECT need to cancel or postpone the delivery of services previously confirmed, it is our guarantee that an alternative time be offered at no additional charge and/or a full refund given.
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