Cancellation & Reschedule Policy
KINNECT’s services are governed by the following Cancellation and Reschedule Policy. The policy details were updated in October 2020. If you hold a current service level agreement with KINNECT, please refer to cancellation and reschedule terms and conditions within your agreement.
Pre-Employment & Health Surveillance Services (KINNECT Clinic or Affiliate Clinic based)
| Notice Period | KINNECT Clinic | Affiliate Clinic | |
|---|---|---|---|
| Cancelled | Within 1 day of appointment | 100% of Fee | 100% of Fee |
| Failure to attend appointment | 100% of Fee | 100% of Fee | |
| Between 1 and 3 days of appointment | 50% of Fee | 50% of Fee | |
| >3 days of appointment | $0 Fee | $50 Fee | |
| Rescheduled | Within 1 day of appointment | $50 Fee | 50% of Fee |
| Between 1 and 3 days of appointment | $50 Fee | $50 Fee | |
| >3 days of appointment | $0 Fee | $0 Fee |
Project Services (Onsite)
| Notice Period | Fee | |
|---|---|---|
| Cancelled | Within 1 day of scheduled service | 100% Fee |
| Failure to attend scheduled service | 100% of Fee | |
| Between 1 and 3 days of scheduled service | 75% of Fee | |
| >3 days to scheduled service | $75 Fee | |
| Rescheduled | Within 1 day of scheduled service | 75% of Fee |
| Between 1 and 3 days of scheduled service | 50% of Fee | |
| >3 days to scheduled service | $75 Fee |
Employer Funded Workplace Rehabilitation Services
| Notice Period | Fee | |
|---|---|---|
| Cancelled | Within 1 day of appointment | 100% of Fee |
| Failure to attend appointment | 100% of Fee | |
| Between 1 and 3 days of appointment | 50% of Fee | |
| >3 days of appointment | $75 Fee | |
| Rescheduled | Within 1 day of appointment | 75% of Fee |
| Between 1 and 3 days of appointment | 50% of Fee | |
| >3 days of appointment | $75 Fee |
KINNECT GUARANTEE – CANCELLATIONS & POSTPONEMENTS
If on the rare occasion KINNECT need to cancel or postpone the delivery of services previously confirmed, it is our guarantee that an alternative time be offered at no additional charge and/or a full refund given.
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