Sometimes, our doctors need extra information from you or your treating doctor before they can complete your pre-employment medical assessment.
This is completely normal and doesn’t mean anything is wrong — it just means we need a bit more detail to make the right decision for you and your employer.
Below is a clear guide on what happens next and what you need to do.
Why is KINNECT asking for more information?
To complete your medical assessment, our Doctors must make sure you’re medically suitable for the role you’ve applied for.
If something in your assessment needs clarification — for example, past injuries, current medications and treatment plans, test results, or a condition you’ve mentioned — we may ask for extra details.
This helps us:
- understand your health situation properly.
- make sure the job is safe for you.
- give your employer an accurate recommendation.
- ensure you meet the relevant medical guidelines, standards and legislation for the role or industry.
This step is standard and nothing to worry about.
What do I need to do?
1. Read the letter we sent you
Your letter explains everything you need to know. Take a moment to read it carefully so you know what’s required.
It will clearly tell you:
- exactly what information KINNECT needs; and
- who you need to get it from — this might be your GP, specialist, pharmacy, audiologist, sleep clinic, or another health provider.
The second part of the letter is for your doctor. It explains the specific questions we need answered to complete your medical assessment. Please make sure you take this letter to your doctor so they can provide the most up-to-date information, which will allow us to finalise your assessment.
2. Book the appointments you need
If your letter asks for information from a doctor or specialist, you’ll need to:
- make the required appointments, and;
- let your treating doctor know you need medical information for your pre-employment assessment and give them the letter provided to you from KINNECT.
Getting these bookings done early helps avoid delays.
3. Let KINNECT know once your appointments are booked
After you’ve made your appointments, contact KINNECT to update us.
You can reach us by:
- Email: resultsupdate@kinnect.com.au
- Phone: 1300 546 632
Please tell us the date of your appointment or when you expect to send the information.
4. Send the information to KINNECT
After your appointment, follow the instructions in your letter to submit the documents or medical details we requested.
- Upload the documents here: Submit Medical Information | KINNECT
- OR, make sure you send everything to the correct email address: resultsupdate@kinnect.com.au
Using the right email ensures your case is processed quickly and doesn’t get delayed.
*If you have asked your treating doctor to send the report directly to KINNECT, please confirm that:
- The report has been sent by the doctor.
- KINNECT has received the report.
What happens while we’re waiting?
Your medical assessment will remain incomplete until we receive the requested information.
Once we have it, our Doctors will review everything and finalise your assessment as quickly as possible.
You don’t need to redo your medical — we just pick up where we left off.
How long does the process take?
This mostly depends on how quickly we receive the information.
Most assessments are finalised within 1 business day after you send in requested report/s.
What if I can’t get the information KINNECT has requested?
If you are having trouble getting documents from your doctor or are unsure what we need, please contact us – We’re here to help!
What happens if I don’t want to provide the information?
Participation in this process is voluntary. If you choose not to provide the requested information, we will close your referral and notify your employer accordingly. Unfortunately, we cannot provide an outcome without this information, because the assessment of your fitness for the role would be incomplete.
Why do I have to get a specialist report and not a GP report?
Certain medical standards for pre-employment assessments state that the diagnosis and treatment of a medical condition determine who must provide a report. For example:
- Diabetes – diet-controlled: this may only require a GP report and a pathology test.
- Diabetes – Type 1: this often requires a specialist report as the standard indicates that the condition must be controlled, with management at annual review.
These requirements are set out in each of the medical standards we work with, and the KINNECT doctor must apply the guidelines.
Important – Deadlines
Please provide the requested information within 5 business days of receiving the request for further information.
Need more time?
If you’re having trouble getting the documents in time, just let us know.
We understand some reports can take longer, and we can work with you — but you must notify us as soon as possible.
What happens after I submit the further information?
KINNECT will compile the new information with your previous medical results. We’ll update your employer and have the information reviewed again by our doctor.
The doctor will provide an updated fitness outcome, which KINNECT will provide to your employer.
We’re here to help!
We understand that medical paperwork can be confusing or stressful. Our team is here to make the process as smooth as possible and ensure you get the correct outcome for your job.
If you need help understanding what to send or how to get it, please contact us — we’re happy to assist.
Other Frequently Asked Questions
Does this mean I failed the medical?
No. This step is simply to confirm details about your treatment or the extent of your condition.
It helps our doctors make a fair and accurate assessment of your medical fitness in relation to the role you’ve applied for.
Do I need to book another appointment with KINNECT once I get the requested reports?
Not usually. Generally we only need a letter from your doctor you don’t need another KINNECT appointment. We will let you know if you need another appointment.
My specialist doesn’t have an appointment for several months - what do I do?
If you regularly see a specialist for follow-up, they may be able to provide us with the answers we need without you having to see them. Contact them and let them know what you need, and see how they can assist you to provide the information as quickly as possible, so we can complete your assessment.
How do I get pathology or other test results?
If we have asked you to provide your most recent blood test result, e.g. HbA1c if you are a diabetic, you can usually get a copy of this from your GP or the doctor who requested the test.
Alternatively, you can contact the pathology or radiology provider where you had the test or imaging, and they will be able to provide you a copy.
How will I know when my assessment is complete?
Once the results are finalised, they will be issued to your employer.
If any further information is required from you, we will be in contact.
For information about other aspects of the pre-employment process, please visit the Pre-Employment Candidate Questions & Answers page.
Who can I talk to about this?
Please contact our Results Team on:
- Email: resultsupdate@kinnect.com.au
- Phone: 1300 546 632
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