BEFORE YOUR ASSESSMENT
What is meant by availability?
In order to book you in for your appointment we ask that you provide your availability so that we can source an appointment for you at a convenient time, but please be aware that we do need to book this in line with the employer expectations and clinic availability. The more available dates and times you provide, the easier the booking process will be.
How do I provide my availability?
We give you the opportunity to select days, times and locations that that are convenient for you in our Availability link which you will receive by text message and email. Simply choose the times/dates that work for you and we’ll do our best to accommodate you. Our aim is to have you booked in as soon as possible. If you are having trouble with the link, please call our bookings team on 1300 546 632 to confirm your availability.
Can't I just walk in and have an appointment?
No – you need a referral from your prospective employer. The bookings are generally pre-paid via a credit card or via an account. We don’t accept cash as a payment.
The link (for availability, paperwork or medical history) isn’t working
Chrome & Microsoft edge are most compatible browsers for these links. If you can, please try to use the links on a different browser or try another device. If the link is still unavailable or not working for you and you still need to provide your availability, please call our team on 1300 546 632 and our customer service team will be able to help you. If you are unable to complete the medical history or other paperwork via the link, please don’t worry. You can complete this on an iPad in the clinic on the day when you arrive for your appointment.
I gave my availability. Does this mean I have an appointment?
Availability is providing your preference for your booking and we do our best to book your appointment as per your availability. Your appointment is not secured until you get an email and text message confirmation with your appointment details. If we are unable to book you an appointment within your available days / times, we will contact you to discuss this.
When will I receive an appointment?
We make every effort to book your appointment as soon as possible. Once the team has confirmed that the clinic can schedule your appointment/s on a particular day / time, you’ll receive confirmation of your appointment via text message and email. If you think you may have been missed, please contact our team on 1300 546 632.
Why do I have to travel for my appointment? Can't I go to clinic that’s closer to me?
Pre-Employment Medicals are mostly booked at KINNECT clinics or our large network of KINNECT Affiliate Clinics. Some employers request that if you are within an hour of a KINNECT clinic, you attend appointments there, rather than at a clinic that is more local to you. This is because it’s more expensive for the employer to book you in at an Affiliate clinic. In addition, not all clinics will be able to complete your assessment. We know this is sometimes less convenient, but hope you understand that’s why it happens this way.
Why do I have to go to multiple appointments?
Some Pre-Employment medicals assessments have different requirements which is why sometimes we need to make multiple appointments in order to complete your assessment. Some clinics cannot always complete all the services required. For instance, you may need to attend an appointment at a Radiology clinic if you need an X-ray. Depending on where you are and what medical you’re having, you may need to attend for different parts of the medical in different locations.
What if I need to cancel/reschedule my appointment?
We know that life happens and sometimes things come up. Just know that we have a cancellation / reschedule policy which means that if you cancel, need to reschedule or don’t turn up to your appointment, the employer (our client) may be charged a fee. This fee is usually higher the closer this is to the appointment date. While we can do our best to accommodate your availability, sometimes the decision to re-reschedule your appointment is not up to us but your prospective employer. We encourage you to carefully consider when you are available when we are setting up your appointment and advise that if your situation changes to get in contact with us as soon as possible. Read more about our Cancellation and Reschedule policy.
What if I am not confident with speaking or reading english?
We recommend you contact your recruiter to seek any assistance they may be able to provide you as part of the recruitment process. You are welcome to bring a relative or friend to assist on the day as well.
Will I need to print off any paperwork or documents to take to my appointment?
You won’t need to print off any documents or paperwork to take to your appointment. KINNECT will manage all the paperwork requirements directly with the clinic you are scheduled with.
If you’ve received a pathology or radiology referral form via email, please have the electronic copy ready when you arrive for your appointment. In case requested, you can forward the email containing the referral form. There’s no need to print the referral form; rest assured that KINNECT has also sent the clinic a copy of the referral form.
ON THE DAY
Why can't I drink caffeine before my medical?
We know it’s really hard to go without a tea/coffee/energy drink if that’s what you want, but you’ll need to make sure you don’t indulge ahead of your Pre-Employment Medical. Caffeine raises your heart rate and your heart rate and blood pressure is one of the things we’ll be measuring in your pre-employment medical. So that it doesn’t affect your result, it’s best to avoid it until after your appointment (and think of how much you’ll enjoy it then when it’s all done!).
Can I use Ventolin before my assessment?
KINNECT prefer that you do not take Ventolin medication before completing any spirometry testing so that we can obtain accurate results. However, if you are significantly impacted by this and need to take Ventolin before your assessment, please feel free to do so as necessary.
What do I need to bring?
There are four essential items to bring to your Pre-Employment Medical:
- Your photo ID (physical / original copy required),
- The details of any medication you are currently on or have taken in the last 14 days (including the name, dosage and when you last took it),
- Your glasses (if you wear them). If you wear contacts, please remove them prior to the assessment and wear your glasses on the day. If you can’t do this, make sure you bring with you saline and your container to remove the lenses at the appointment.
- Any medical clearances from any recent surgery you may have had within the last 6 months.
What ID do I need to bring?
We require the physical / original copy of your ID that is in date (i.e. not expired). The accepted forms of photo-identification are those that are issued by Government Authorities:
- Drivers Licence or Digital Drivers Licence (preferred method of identification)
- Proof of Age
- Student ID (government generated, not from your educational institution)
- Australian Passport (must be valid)
Some assessments will specifically require a driver’s licence only as the Photo Identification. This includes:
- Rail Medical
- Commercial / Dangers Goods Drivers Medical
- Health Monitoring
- Pre-Employment – driving roles
What do I wear?
As you may be asked to move around a bit, we require that you wear closed in shoes (ideally trainers or joggers – no thongs / sandals) and we recommend loose comfortable clothing that you can move easily in. You might be asked to remove some of your outer clothing for the examination (for instance, to check for hernias) so wearing appropriate underwear is absolutely essential!
What do I need to do prior?
If you can, please complete the medical history questionnaire and any other paperwork via the booking link if sent to you via email / SMS. Don’t worry if you can’t though. You can always complete this at the clinic on the day of your appointment.
What is included in my medical and how long will it take?
Pre-employment medicals can be very different, depending on what is required. They can take from 15 mins to 2 hours, depending on what is required. And if you need to have multiple appointments at different locations, it could take most of the day. Hopefully, the length of time you need to take out of your day will be clear from the information you receive from us so you can plan accordingly.
What kind of tests will I have to take?
Typical inclusions in a Pre-Employment Assessment are a General Medical Examination and a Functional Assessment, however, there can be a great deal of variation. Common assessment types include:
- Audiometry test (hearing)
- Vision Testing (eyesight)
- Urinalysis (test of urine)
- General Medical Examination
- Medical History
- Instant Urine Drug and Breath Alcohol Screen (DAS)
- Spirometry (lung function)
- Blood pressure & Heart rate
How do I find the Clinic and where do I park?
KINNECT Clinics: If you have been booked in at a KINNECT clinic, you can visit our website to find out the locations of all of our clinics, including details of where to park on the following link: https://www.kinnect.com.au/our-locations/
KINNECT Affiliate Clinics: If you have been booked in at a KINNECT Affiliate clinic and you need assistance, please contact our customer service team via the live chat link.
Can I bring my child/ren to my assessment?
Unfortunately, we are not able to welcome children to attend your pre-employment assessment. Due to a range of factors, the environment is not safe for children and we are not able to provide supervision during your assessment. Please make sure that you make alternative care arrangements for your children during your appointment. Please understand that if you do bring a child with you on the day, then your appointment will not proceed.
Will I have to pay for my appointment?
Absolutely not. Under no circumstances will you have to pay for an appointment that has been scheduled and sent to you by KINNECT. This includes Radiology and Pathology appointments scheduled by KINNECT. Your referral form includes a Biller Code payable by KINNECT. If if you have any issues at your appointment with this not being accepted please call KINNECT immediately on 1300 546 632 and do not proceed with making payment for an appointment.
COVID-19 Health Screening
KINNECT has COVID-19 screening procedures in place to keep everyone safe. Please note that if you are booked to attend an appointment at a KINNECT Affiliate clinic you will also be required to follow their COVID-19 screening policies. In certain locations, this may include including Rapid Antigen Testing.
Chest X-ray's and Walk in Clinics
If your Pre-Employment Medical includes a Chest X-ray, then we will send you a referral form and allocate you a date and time to attend a local Radiology Clinic. Unfortunately, Radiology Clinics do not accept appointments and work on a walk in basis. This means wait times will vary. Should you wish to go to another Radiology clinic, you can do so, so long as they are the same brand / company as noted on your referral form.
Will I have to provide consent prior to my appointment?
If you’ve been requested by an employer to take part in a medical, KINNECT will ask for your consent to participate. As part of the assessment, KINNEC.T will collect, store, use and disclose specific health information to our client (the employer) for the specific purpose of providing your pre-employment health assessment. This includes:
- Reviewing your disclosed medical history
- Assessing your health by completing a targeted examination and a range of tests
- Reporting the results of the assessment to our client (the employer)
Please note that your participation in the assessment is voluntary – you may choose to discontinue the assessment at any time, although doing so may affect the outcome of your assessment.
KINNECT is bound to keep copies of medical records and cannot delete any part of information collected during the process.
In the specific case of the CMWHS assessment:
We need specific consent to allow KINNECT to support the processes necessary to comply with legislated requirements concerning the collection and storage of confidential information by KINNECT for the AMA.
This is necessary to enable KINNECT to support the AMA to (i) complete a Section 4: which will be (ii) provided to a SSE ,and (iii) submitted with the medical and associated documents to RSHQ as required by legislation.
Please note, you do not wish provide the required consent, the medical cannot be completed for the potential employer.
What if I don't provide consent?
If you do not consent, KINNECT will not be able to complete the assessment and a report will not go back to your potential employer. In this situation, you can either opt out yourself and contact the employer if you do not wish to provide consent, OR alternatively, KINNECT can contact your the potential employer to advise you haven’t consented and we cannot complete your assessment.
AFTER THE ASSESSMENT
Why won't the clinician tell me if I’ve passed / got the job?
Firstly, a medical assessment is not something that you can pass or fail. The results of your assessment will be reviewed and given a ‘risk rating’ by our Doctors and forwarded to your prospective employer. Even if there are certain risks identified, many jobs can still be done safely or modifications can be made to ensure safety. Secondly, KINNECT doesn’t have any role in making a decision over whether you get the job or not. It is the employer who will make this decision.
How long for results and how are they processed?
It’s our aim to get your results processed as quickly as possible. Once they are compiled, they are forwarded to one of our KINNECT doctors for review. If you need X-rays, blood work or a Lungscreen, the results will take a little longer. Standard results are processed usually within 8 business hours, but it can take up to 72 business hours.
Who gets my results?
In Australia, the current ruling is that whoever pays for the medical gets the results. So, if you’re having a Pre-Employment Assessment, it will be your prospective employer will get the results. The exception to this is Legislative Medicals (e.g. Coal Board Medicals) where the worker can access the results and the employer can only access some of the results. If you have organised and pre-paid for your own medical you would also receive the results.
Do I get a copy of my results?
Unfortunately not, unless you’re having a Legislative Medical (e.g. Coal Board Medicals). If you are having a Legislative Medical, you can request access to your results and you can discuss this with the clinician when you are having your appointment. Also if you are a private pre-paid applicant the results would be sent directly to you as well.
What is Medical clearance?
Sometimes during an appointment, an issue might arise which means we can’t complete the assessment. For instance, if you have raised blood pressure on the day we won’t be able to complete the step test. Other examples include where you may have had recent surgery or injury, or a disability. If the assessment is ceased for any reason, we might ask you to seek clearance from your GP before your medical can be rescheduled. If this is the case for you, we’ll give you further information about the next steps. Please refer to the letter that will be provided for instructions.
What is further review?
Sometimes the Doctors reviewing the results need further information in order to finalise the assessment. For instance, the doctor might note something in the results which indicates that additional information should be sought from a cardiologist or other specialist doctor. This is called Further Review. If this is the case for you, we’ll give you further information about the next steps. Please refer to the letter that will be provided for instructions.
What is KINNECT's involvement after my medical?
KINNECT are only involved in organising your pre-employment medical, conducting the medical, and providing the results to your prospective employer. We do not play any part in making recruitment decisions or onboarding. If you have any questions about this, you should direct them to the hiring manager.
How do I provide feedback about my experience?
Your feedback is really important to us. When your medical is complete, we’ll send you a link by text message to a short form where you can provide feedback about your experience. If you have any issues that you want to discuss with us, please feel free to call our team on 1300 546 632.
I'm having a QLD Coal Miners Medical. What does this involve?
If you are a looking for health assessment information for coal mine workers in QLD, you can visit the Resources Safety and Health Queensland website for further information:
I have recently had an injury, illness or surgery, how long do I need to wait until I can complete my assessment?
We want to make sure that you’re feeling your absolute best before you take your pre-employment assessment. If you’re unsure if you should undertake your assessment now, or wait a bit longer to recover, you can submit the below form and we will review your situation and provide tailored advice.
KINNECT has asked me to sign a consent form, but I can't do it electronically
If we contact you and ask you to sign a consent form to release your medical records, but you aren’t able to do this electronically, you can simply reply back to our email and write your consent in the email body back to us. Something as simple as “I consent to the release of my medical records as per your previous email and attachment”.