What is a Credit Account with KINNECT?

KINNECT can offer some customers a credit account, allowing them to purchase services via our Carelever portal and settle the payment via an invoice after the service has been completed. Credit accounts are limited customers with higher purchasing requirements. If you are needing a small number of services, please use our pre-paid online services via the link above.

 

How can I apply for a Credit Account with KINNECT?

In order to establish a credit account, we require you to submit this application form. Once submitted, KINNECT will review this information against our credit parameters. We will also perform a Credit Check on your organisation through Creditor Watch.

 

What happens after I submit this Credit Application?

Once an outcome has been made, KINNECT will notify you of the outcome via an email. Please note, our credit accounts are subject to minimum purchasing requirements so if you're not sure this is suitable for your business, please reach out to one of our Account Managers or alternatively use our pre-paid online ordering options on our website.

An outcome on your Credit Application may take up to 3 business days.

 

What are the other options if we want to purchase services from KINNECT but don't want to setup a Credit Account?

You can still order services from KINNECT without a credit account. We will however require payment at the time of placing your order. This can be done either with a credit card or we can issue you an invoice for bank transfer of funds. 

Please note that we will review your requested payment terms and advise if we are able to accept them.

Penalties are incurred when accounts are not paid within your agreed payment terms. These penalties include a late fee at 10% on all overdue invoices. The late fee is sent in the form of a single invoice on the 1st business day of the following month. The late fee invoice will be sent with a statement of account as supporting evidence of the calculation. Additional late fees will be incurred for every month the account remains unpaid. KINNECT reserve the right to deactivate or terminate your account if overdue accounts remain unpaid. Where your account has been identified for suspension you will receive communication via phone and email (with formal notice of suspension). The account will be suspended, including; - Denied access to our online booking portal Carelever - Denied access to historical data within the Carelever Platform - The processing and/or sending of results or the forwarding of reports from other services will be placed on hold until the account has been settled. After all outstanding invoices have been paid in full KINNECT reserves the right to review your payment history before agreeing to reinstate the account.