Careers at KINNECTSupport Services Careers
The teams behind the clinical work — Client Specialists, Customer Success, Medical Support, Marketing, IT and Finance. Pay reviews based on the value you create, the Emerging Leaders Program open to you, and named senior leaders you'll actually work with.
A career that's anything but ordinary.
One EVP, four ways for Support Services. **Meaningful work that matters:** the teams behind the clinical work — without you, the assessments don't happen, the bookings don't land and the invoices don't get paid. **Come for the challenge, stay for the people:** a happy, friendly and highly skilled team, candid feedback in the moment, and colleagues who back each other through peak weeks. **A place to grow your craft:** pay reviews based on the value you create — not your tenure — with the Emerging Leaders Program open to admin, finance, marketing and IT cohorts, not only allied health. **Company values lived locally:** Highly Skilled, Happy People, Sustainable Value and No Surprises, with fortnightly incentives paid against measurable outcomes — not vibes.
Three reasons KINNECTers love Support Services
- 01
Career progression
Grow your career and skills across a diverse range of areas. Access professional development, internal and external training, our Emerging Leaders Program and mentoring from our leadership team.
- 02
A job you’ll love
Get paid to take your birthday off. Weekly and monthly gift vouchers for Core Values winners. Regular social days, work-anniversary celebrations and Kulture events. Even purchase or sell your annual leave.
- 03
A secure job
We're rapidly growing so there's room for you to grow as we do. Fortnightly incentives paid on value created, daily Positives recognition emails, and the option to transfer to other locations across Australia.
Admin and finance roles we recruit
- 01
Client Specialists
The face of KINNECT — reception duties in our clinics plus phone, email and online chat queries.
- 02
Customer Success Officers
Provide a complete onboarding experience for clients and affiliate medical centres and maintain those relationships across the client lifetime.
- 03
Medical Support Officers
Coordinate bookings and results for pre-employment, health surveillance and periodic medicals.
- 04
Project Administration Officers
Coordinate the delivery of various service-delivery projects with strong communication and execution skills.
- 05
Credit Controllers
Manage a high volume of accounts-receivable transactions with customers who often have their own systems and requirements.
Service delivery roles we recruit
- 01
Drug and Alcohol Testers
Conduct drug and alcohol screening both in clinic and onsite at workplaces, including responding to incident/accident test requests.
- 02
Occupational Health Screeners
Screen patients during pre-employment, health surveillance and periodic medicals.
Marketing and BD roles we recruit
- 01
Account Managers
Manage sales and relationships across a portfolio of clients, working to maintain existing relationships over time.
- 02
Graphic Designers
Design webpages and digital marketing content, print marketing and documents for onsite projects, custom online training and video content.
- 03
Tender Writers
Support KINNECT's continued growth by managing requests for proposals, developing high-quality written responses and finalising tender submissions.
- 04
Marketing Co-ordinators
Review website analytics and SEO data, write content, manage social accounts and develop marketing collateral.
Specifics for Support Services roles
Different from clinical roles — here's how it works in admin, finance, marketing and IT.
Who agrees your week
Hybrid by default. Most roles agree a small number of in-office days per month with their Team Leader, with full flexibility to arrange the rest of the week around your life. Client Specialist (clinic reception) roles run to the clinic schedule by definition — we'll be specific in the ad.
Hours and personal time
Standard weeks are 38 hours; you don't take leave for a school pickup, GP visit or tradesperson — notify your team and rebook the time. Part-time and compressed-week arrangements are common in admin and finance.
Progression on value created
Pay reviews look at the value you've created and the quality of your work, not how long you've been here. Fortnightly incentives are paid against measurable outcomes, not vibes.
Named honestly — this is the highest-pressure seat in Support Services
Medical Support Officers coordinate bookings, results and clinical follow-up across a high volume of pre-employment, surveillance and periodic medicals. The Kulture data and exit conversations show this is the cohort that feels stretched first — we'd rather say it than soften it.
- 01
Where the pressure actually comes from
You're the joining point between candidates, employers, clinicians and labs — phones, inboxes, the booking system and clinical results all moving at once, often against external deadlines you don't control. Volume spikes around major client onboarding and contract renewals are real, not occasional.
- 02
Your first year here
Months 1–3: structured onboarding with a paired buddy, a deliberately capped queue, and shadowing of senior MSOs on escalations. Months 4–6: ownership of your patch with active daily huddles and weekly 1:1s. Months 7–12: full load, a written agreement on workload triggers, and the option to apply for the Emerging Leaders Program — admin and support cohorts go through it on the same basis as clinicians.
- 03
How flex actually works in this seat
Hybrid is the default, but MSO coverage runs to clinic and client hours by definition, so the team rosters peaks together rather than each person flexing independently. Personal appointments are notified and rebooked — you don't take leave for an hour out. Part-time and compressed-week arrangements are common.
Where this kind of role can take you
KINNECT has helped me grow both personally and professionally. In the 7 years I have been with KINNECT, I have progressed into the IT Manager role overseeing our technology infrastructure — a path the business genuinely backed me to take.
What Support Services KINNECTers say on SEEK
Quotes from current and former KINNECTers on SEEK — refreshed daily from the SEEK company page.
Meaningful impact, strong culture, and sustainable work life balance
“Working at KINNECT has been genuinely rewarding. The work is meaningful, the people are supportive, and there is a strong sense of purpose in helping others return to health and work. I have really enjoyed the variety, the trust placed in me, and the ongoing opportunities to learn and grow.”
For those seeking a fulfilling career with a supportive team and real growth opportunities!
“From the moment I started at KINNECT, I experienced consistent support from the team. There is close guidance and supervision in the first 3–6 months to help you become confident and independent in the role. Importantly, the support doesn’t stop once you reach independence, ongoing assistance and collaboration are always available, which I really value.”
Read this before you apply
This role isn't for you if…
- You want strict 9-to-5 with no client contact.
- You're not comfortable with direct, in-the-moment feedback from peers and managers.
- You'd prefer pay rises tied to time served rather than to outcomes.
- You're looking for a corporate office with no exposure to the operational side of the business.
Your first year here
- Months 1–3
structured onboarding to KINNECT systems, shadowing senior team members, building confidence in our processes.
- Months 4–6
ownership of your patch with active 1:1s and Kulture conversations.
- Months 7–12
a full progression conversation against your scorecard, the option to apply for the Emerging Leaders Program, and the option to apply for internal moves as new positions open.
Your KINNECT career starts here
Are you ready to personalise your own career journey?