Terms and Conditions

Cancellation Policy

Bookings cancelled within 24 hours of the appointment will incur a 50% fee of the services booked.
Please note, that if you are to cancel a booking, however fill that booking with another applicant or employee, no cancellation fee will be incurred.


No Show Policy

Applicants who do not attend their scheduled appointment and fail to notify KINNECT of any cancellation or re-scheduling of the appointment will be billed at 100% of the services booked.


Affiliate Booking Fees

In the event that a Pre-Employment Medical and/or Functional Assessment is completed external to a KINNECT clinic, an Affiliate Booking Fee will be incurred. Affiliate booking fees are charged based upon geographical location of the affiliate clinic. Please note that affiliate booking fees are charged for the sole purpose of recouping costs associated with using clinics that have a Pre-Employment price structure higher then KINNECT’s (for example, a Pre-Employment performed in Mount Isa costs significantly more then a Pre-Employment performed in Brisbane).

CLICK HERE to see our affiliate locations and their geographical classification.

Metro = $25 +GST
Regional = $70 + GST
Remote = $100 + GST
International = $150 + GST

Credit Card Payment Surcharges

Please note that a surcharge of 3% is incurred when paying with credit card.

Further Medical Investigations and/or Review Fees

Please note that if a candidate requires further medical investigations and/or review, KINNECT will not coordinate such services unless further direction and approval is provided by you the Employer.  Further direction and approval should be sent to resultsupdate@kinnect.com.au.  Any coordination / scheduling of further medical investigations and/or reviews will incur a $50 + GST coordination fee, in addition to any costs associated with further sign offs required by KINNECT’s Doctor.

GCMS Confirmation Testing

If a candidate has a “non-negative” instant urine drug screen result, the sample will be packaged and sent to a NATA accredited laboratory for GCMS confirmation testing. KINNECT completes this process to ensure all drug test results meet Australian Standards and our clients are not placed at risk of discrimination or industrial relation action. It is KINNECT’s standard practice that all “non-negative” instant urine drug screen results are sent for GCMS confirmation. GCMS confirmation testing is charged at $150 (inc GST). If your company does not wish to follow this process, you will be required to notify KINNECT of this in writing at the time of booking.