Commonly Asked Questions

commonly asked questions (4)

 

HOW LONG DOES IT TAKE FOR THE BOOKING AND UNTIL I GET THE RESULTS?

We understand that turn around times are critical for all our clients, and that’s why we have devised a system that allows us to efficiently book and process Pre-Employment Medicals. Using our SkyHealth technology we are able to arrange your Pre-Employment Medical Appointment within 4 hours of your request and we’ll have the results back to you within 8 hours after your appointment (if no pathology or imaging tests are required).

How Long does a Pre-Employment assessment take (2)

WHO DO I CONTACT IF I HAVE QUESTIONS?

In our experience, pre-employment medicals, in particular the requirements of certain sites / organisations, are at times surrounded by a cloud of doubt and confusion.  But don’t fear! We are here to help you during any point of your pre-employment process.

So that we can connect you with the most appropriate Pre-Employment Coordinator, KINNECT have designated email addresses in addition to a general phone line for enquiries:

Bookings Enquiry:
P: 07 3999 9350
E: medicalupdate@kinnect.com.au

Results Enquiry
P: 07 3999 9350
E: resultsupdate@kinnect.com.au

Please note that at times we receive a large volume of pre-employment calls and therefore we encourage our customers to send an email to either medicalupdate@kinnect.com.au or resultsupdate@kinnect.com.au.  These inboxes are checked every 30 minutes and therefore we can ensure that you will be contacted and your issue query attended to within the hour.

Gold Pre-Employment Enquiry Line

KINNECT offers those companies that have contracted KINNECT as their preferred supplier of pre-employment medical assessments or with whom have a long term existing relationship with KINNECT, access to KINNECT’s Gold Pre-Employment Enquiry Line.   This line provides users with access to one of our most Senior Pre-Employment Administrators to address all nature of enquiries.

If you feel that you your company meets the criteria above and you would like access to KINNECT’s Gold Line, please contact KINNECT and we will provide you with the relevant contact details.

HOW DO I CANCEL OR RE-SCHEDULE AN APPOINTMENT?

Need to cancel or re-schedule an appointment?

In the event that you need to cancel or re-schedule an appointment, we ask that you email pep@kinnect.com.au and provide the following detail:

  1. Applicant Name
  2. ID Number (if available)
  3. Confirmation as to whether the applicant has been notified
  4. If rescheduling, preferred dates and times for the new appointment

If rescheduling an appointment we kindly ask that you allow our pre-employment team 4-6 business hours to process your request.  We ask for this time as to ensure that all previously scheduled appointments are cancelled so that late cancellation fees can be avoided and the applicant contacted for their new appointment time.

Please note that cancellations within 24 hours of a previously scheduled appointment may incur additional fees (please refer to Terms and Conditions)

CAN WE SETUP AN ACCOUNT WITH KINNECT?

Yes you can. To setup your account, simply click here and follow the simple 3 step process.

HOW CAN WE PAY FOR A PRE-EMPLOYMENT ASSESSMENT?

KINNECT offer a variety of methods by which you can pay for your pre-employment assessment.

Account

If you are a company that intends on using KINNECT’s services regularly, we encourage that you have a formal account set-up.  The setting up of an account is easy, involving only 3 simple steps that takes no longer than 5-10 minutes.

If you are interested in setting up an account with KINNECT please CLICK HERE

Pre-Pay

There are a three ways in which you can pre-pay for pre-employments assessments.  These include:

  • Electronic Funds Transfer

To process your payment via EFT, upon submitting you pre-employment request you will be emailed an invoice with details required for direct deposit.  Once a direct deposit has been made, we ask that you please send the payment receipt to resultsupdate@kinnect.com.au so that results can be processed in a timely manner.  If a receipt is not provided to us, it may take 24 hours for us to be notified and this can delay your results from being processed.

  • Online via EWay (Credit Card)

If you wish to process your payment via EWay, upon submitting your request you will receive an email with an invoice.  The email will provide you with a link to make payment directly via credit card via EWay (please note that this is the quickest and easiest way for you to make payment).  Once payment has been made we are notified immediately and your results will be processed.

  • Credit Card Over the Phone

Alternatively, if neither of the above options meet your needs, upon receiving an invoice you can make payment via credit card via the phone.  Should you wish to pay by credit card via the phone please contact 07 3999 9377.

Please note that if your chosen method of payment is pre-paid, no results will be released until such time as payment has been received.