Prompt and Timely

• A referral is acknowledged within 24 hours and we aim to access patients within 48 hours
• Reports are objective, concise and timely (within 48 hours of assessment)

Communication Focused

• Direct liaison with relevant health professionals and employer
• Updates (progress and adherence) are provided weekly or as requested (phone/fax/email)

Specific to your Needs

• The needs of all parties (individual, employer, referral source) in the injury management process are identified and considered

Objective and Evidence-Based

• Objective and quantifiable functional assessment utilising outcome measures
• Reports have clear recommendations and goals
• Consistency of effort is monitored and compared with reported job demands and/or reported activities of daily living

Proactive and Self-Managed

• All patients are empowered with skills and knowledge for future long term self-management of their injury

Cost Effective

• Justifiable requests with quantitative outcomes